Item Availability & Price Changes

All items shown on the website are subject to prior sale. Most items that have a stated price are available for immediate purchase. Occasionally, those priced items may be out of stock and will have to be special ordered. In those cases, we will contact you by email and let you know the expected delivery time.

Items that do not have a stated price cannot be ordered online. Please contact us for further information about those items.

Product prices are subject to change. We reserve the right to cancel an order and refund a customer’s money, if we find that a price is listed incorrectly on our website. In addition, we reserve the right to change prices for the same product to reflect changes in the metals, diamond and gemstone markets.

Shipping Fees

Turgeon Raine offers free FedEx Priority Overnight® shipping for all online orders delivered within the continental USA. We offer free FedEx 2Day® shipping for all online orders shipped to Alaska or Hawaii. All items are fully insured.

Turgeon Raine offers FedEx Priority Overnight® shipping with Saturday delivery for an additional charge. If you need your order to arrive on a Saturday, please contact us. Saturday delivery is not available in all areas.

We charge a fee for international shipping, which varies based on the shipping destination. Additionally, international customers may be responsible for paying taxes and/or duties upon pickup. Please contact us to arrange an international delivery.

Shipping Details

FedEx® requires a signature for all deliveries from Turgeon Raine. This requirement is for your protection. Please do your best to ensure that the recipient of the delivery will be at home or office to receive the package.

We can only deliver to a street address, not a P.O. box.

When Are Packages Shipped?

We do our best to ship every order as quickly as possible- ideally, on the day the item is purchased (assuming immediate, in-stock availability); however, there are a number of circumstances (including out-of-stock status, late-in-the-day purchase, etc.) that will necessitate a later shipping date.

Our shipping department is open from 9am-5pm PST from Monday through Friday. Generally, we need to receive an order before 2:30pm PST from Monday through Thursday, and before 11:00am PST on Friday, in order to ship it that day.

We will do everything that we can to meet any delivery requirements that you may have. As always, please do not hesitate to contact us with any special requests or questions.

Sales Tax

In compliance with local tax laws, Turgeon Raine collects sales tax from purchases that are delivered in the state of Washington

Return Policy

If you are not 100% satisfied with your purchase or a gift that you received, we will be happy to accept a return for a full refund. Items that are made to order, engraved, sized or customized are not returnable.

You can return the item for up to 30-days from the purchase date. Products must be in the condition you received them and in the original box and/or packaging.

Return shipping is free. We will provide you with a pre-paid FedEx® domestic or UPS® domestic label to return the purchase to us. Please contact us to receive this return label.

You may return your purchase in person to our Seattle store or mail it, fully insured, to:

Turgeon Raine
1407 5th Avenue
Seattle, WA 98101

If you have any questions, please do not hesitate to contact us.

Privacy Policy

It is important to us that you feel comfortable interacting with TurgeonRaine.com. For this reason, we want you to fully understand the priority that we place on the confidentiality of customer information.

We will keep you apprised of how we collect customer information through this Privacy Policy. This Policy may change over time, so please periodically check this page.

This Policy was last updated on August 26, 2013

Registration Information

We retain information provided by our visitors when registering for an account, including name, email address, mailing address and phone number. We utilize industry-standard encryption technologies when transmitting and receiving customer registration information. Moreover, we store customer registration information in a secure, confidential database with the account password as an encrypted string.

Email Addresses

When visitors give us their email address (e.g., when registering for an account or signing up for Turgeon Raine’s email newsletter), or send us any form of email correspondence, we retain their email address in our confidential, customer database. We do not share our client email lists with third-parties. We may use your email address to share Turgeon Raine information with you about products or services that we think may be of interest. You may opt to not receive these emails at any time by clicking on the “Unsubscribe” link at the bottom of email communications. If you would like us to make sure that you do not receive Turgeon Raine promotional emails in the future, please email us.

Mailing Addresses

If you provide a mailing address, you may receive periodic, promotional mailings from us. If you do not wish to receive these mailings, you may opt to not receive them by contacting us.

Payment Information

For your security, we do not store full credit or debit card numbers to our customer database, nor do we save other sensitive cardholder data, including expiration dates or card security codes.

Cookies & Sessions

Turgeon Raine uses cookies to record visitor’s session information, including pages that a visitor views, the amount of time spent on different web pages and the items entered into their shopping bag when ordering. Cookies are required to add items to the shopping bag and purchase items through checkout.

Disclosure

We may disclose your personal information, if required by law, court order or a good faith belief that such disclosure is necessary to be in compliance with the law.